Privacy Notice

1. INFORMATION WE COLLECT

1.1. Personal Information

We collect personal information when you register on our platform or interact with our services. This includes, but is not limited to:

• Name
• Email address
• Phone number
• Shipping address
• Date of birth
• Gender
• Account login details (username and password)

1.2. Health Information

In providing telehealth services, we collect sensitive personal data related to your health, including:

• Medical history
• Health conditions
• Prescription information
• Consultation details with healthcare providers

1.3. Payment Information

To process transactions, we collect information necessary for payment processing, including:

• Credit/debit card details
• Billing address

1.4. Usage Data

We collect information about how you interact with the Service, such as:

• IP address
• Browser type
• Device information
• Pages viewed and usage statistics

2. HOW WE USE YOUR INFORMATION

2.1. Provision of Services

• Provide telehealth services, including consultations, prescriptions, and related healthcare products.
• Process payments for services and products.
• Communicate with you about your account, services, and health-related information.

2.2. Improvement of Service

• Enhance the user experience.
• Analyze usage trends and improve our services.
• Respond to inquiries and provide customer support.

2.3. Marketing and Promotions

With your consent, we may use your contact information to send you promotional materials, updates, and newsletters. You can opt-out at any time via the unsubscribe link or by contacting us.

2.4. Legal Compliance

We may use your information to comply with legal obligations, such as responding to government requests, legal processes, or audits.

3. SHARING OF YOUR INFORMATION

3.1. Service Providers

We may share your information with third-party service providers that help us operate the platform, process payments, provide healthcare services, and fulfill prescriptions. These third parties are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

3.2. Medical Professionals

Your health information may be shared with licensed healthcare professionals for the purpose of providing medical consultations, prescriptions, and other healthcare services through the platform.

3.3. Legal and Regulatory Authorities

We may disclose your information if required by law, to comply with legal obligations, or to respond to valid requests by public authorities (e.g., court orders or government inquiries).

3.4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the business transaction. You will be notified of such changes via email or a prominent notice on the platform.

4. DATA SECURITY

4.1. Protection of Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, alteration, or destruction. This includes encryption of sensitive information and secure access controls.

4.2. Transmission of Data

While we strive to protect your data, please note that no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

5. YOUR RIGHTS

• Access to Information: You have the right to access your personal information that we hold. You may request a copy of your data by contacting us at [email protected].
• Correction of Information: If you believe any of your personal information is incorrect or outdated, you have the right to request corrections or updates.
• Deletion of Information: You can request the deletion of your personal and health information. However, we may retain certain data if required by law or for legitimate business purposes.
• Withdrawal of Consent: You may withdraw your consent to our use of your data at any time by contacting us. Please note that withdrawal of consent may affect your ability to use certain services on the platform.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and serve personalized content. You can manage cookie settings through your browser preferences.

6.2. Third-Party Analytics

We may use third-party analytics services (e.g., Google Analytics) to monitor and analyze the use of the Service. These services may collect information such as your device, browser type, and browsing patterns.

7. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in the Philippines or other countries where we or our service providers operate. By using the Service, you consent to the transfer of your data to these locations.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and the updated policy will be effective once posted. Your continued use of the Service after changes constitutes your acceptance of the updated policy.

9. CONTACT US

• Email: [email protected]
• Phone: +639669528632
• Address: Unit 203 RCI Building, 105 Rada St., Legazpi Village, Makati City 1229